Privacy Policy, Artisan Furniture, Canada

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Privacy Policy, Artisan Furniture, Canada

1. Introduction

Artisan Furniture (“Artisan”, “we”, “our”) is committed to protecting the privacy of individuals whose personal information we process in Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

We operate strictly as a B2B supplier. Our direct customers are trade partners and resellers. However, in the dropship model, we also process end-customer details strictly for delivery purposes.

2. Who We Are

Global Vision Direct Ltd (UK) trading as Artisan Furniture, with affiliated operations in Canada.
Global Vision Direct Private Limited (India) provides support services as an affiliated entity.
Ultimate Beneficial Owner (UBO): Amit Basu.
Roles:
- Controller of B2B customer data.
- Processor of end-customer data, acting on behalf of resellers.

3. Information We Collect

We may collect:

B2B Partners (our direct customers):
- Business contact information (name, company, title, phone, email).
- Login credentials (username/password, portal access logs).
- Financial data (billing information, payment records).
- Communications (emails, calls, support tickets, chat via Flo).
- Technical data (device/browser info, IP address, cookies).
End Customers (delivery recipients):
- Name, delivery address, postal code.
- Phone and email (for shipping notifications).
- Provided only by B2B clients for dropship fulfilment.

We do not collect sensitive personal information or consumer data for marketing.

4. How We Use Personal Information

We process personal information for:

Order fulfilment & shipping.
B2B account management (inventory portals, ArtisanFlo, ERP).
Payments & invoicing (via secure gateways).
Customer support (email, phone, live chat, AI assistant).
Legal & regulatory compliance.
Platform security & fraud prevention.
Analytics & service improvements (aggregated or anonymized).

We do not use end-customer details for advertising or profiling.

5. Consent

We rely on implied consent to process personal information for the purposes outlined above (e.g., when a reseller provides an end-customer’s delivery address).
We rely on express consent where required (e.g., B2B marketing subscriptions, cookies/analytics).
You may withdraw consent at any time, subject to legal/contractual restrictions.

6. Disclosure of Information

We may disclose personal information to:

Group companies (UK parent and Indian affiliate for support).
Courier partners (UPS, DHL, FedEx etc.) for delivery.
Payment providers (PayPal, iwocaPay, Stripe, Bank).
Cloud hosting providers (AWS, Azure).
Communication platforms (Twilio, SendGrid).
Approved developers/IT partners (for integrations).
Authorities or regulators where legally required.

We do not sell or rent personal information.

7. International Transfers

Canadian data may be transferred to the UK and India for operations.
Data may also be hosted on secure US-based servers (AWS, Azure).
All transfers are subject to contractual and technical safeguards, including encryption, access controls, and confidentiality agreements.

8. Retention

B2B account data: kept while active + 7 years.
End-customer delivery data: retained only as long as required for shipping, legal, and audit obligations (generally up to 7 years).
Support records: up to 3 years.
Cookies/analytics: see Cookie Notice.

9. Safeguards

We apply strict measures:

Encryption in transit and at rest.
Access controls and authentication (MFA, role-based).
Vendor risk assessments and contracts.
Incident response and breach protocols.
Employee and contractor confidentiality obligations.

10. Access & Correction Rights

Under PIPEDA, individuals have the right to:

Access their personal information.
Request correction of inaccurate or incomplete information.
Challenge compliance by contacting us.

Requests can be submitted (see Section 12).

11. Children’s Privacy

Our services are intended for businesses only. We do not knowingly collect personal information from children.

12. Contact Us

Global Vision Direct Ltd
T/A Artisan Furniture
5th Floor, Watson House
54–60 Baker Street
London W1U 7BU
United Kingdom

Email – finance@artisanfurniture.net

Global Vision Direct Ltd acts as the data controller for all personal data processed across Artisan Furniture’s digital platforms, websites, sub domain Compliance and Policies Hub and services.

For unresolved issues, you may contact the Office of the Privacy Commissioner of Canada (OPC):
https://www.priv.gc.ca/