Bespoke Order Policy, Artisan Furniture, CA

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Bespoke Order Policy, Artisan Furniture, CA

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Bespoke Order Policy, Artisan Furniture, CA

Artisan Furniture’s bespoke program allows Canadian trade partners to commission unique handcrafted furniture pieces tailored to their specific requirements. This Canada bespoke order route is designed exclusively for domestic deliveries within Canada, ensuring reliable fulfilment through our Brampton facility.

t Artisan Furniture Canada, we provide **nationwide delivery** across all provinces and territories. If our courier partners deliver there, so do we. All products are handcrafted from 100% sustainable mango wood at our community-driven factory in Jaipur, India, which is B Corp certified, GMP compliant, and SMETA-audited. Orders are processed and dispatched from our **Brampton fulfilment centre in the Greater Toronto Area (GTA)**, ensuring efficient service nationwide.

1. Canada Routing & Scope

All bespoke orders placed through the Canada bespoke page are:

Manufactured at our artisan facility in Jaipur, India.
First shipped to our Canadian fulfilment centre in Brampton, Ontario.
Delivered strictly within Canada.

Important: Cross-border deliveries outside Canada are not permitted once the products have entered the Canadian fulfilment network.

2. Two Levels of Customisation

Level 1 – Personal Modifications

Based on an existing Artisan Furniture design, Level 1 allows you to:

Change the fabric or finish
Select alternative hardware
Choose a different leg design
Request minor dimensional adjustments (within tolerance)

Ownership of the design remains with Artisan Furniture.

Level 2 – Custom Creations

For entirely new designs or significant modifications, Level 2 enables:

Submission of your concepts, drawings, or technical plans
Bespoke development with exclusive rights for your business
Joint confirmation on technical feasibility and production timeline

Design ownership is transferred to the commissioning business upon order confirmation.

3. What Can Be Changed

Fabric & Upholstery: Velvet, linen, cotton, premium leather (7 colors)
Finishes: Honey, Oak, Walnut, and over 20 artisan finish options
Hardware: Empire Brass Pull, Pewter Knob, Deco U-Bar, and more
Leg Designs: Tapered Gold Tip, Globe Foot, Victorian Turn, etc.
Timber: Mango (standard), Oak, Acacia, Sheesham (volume dependent)
Dimensions: Minor modifications (Level 1) or structural redesign (Level 2)

All finishes and fabrics are artisan applied or tested for durability.

4. Pricing, Taxes & Payment (Canada)

Currency: Canadian Dollars (CAD)
Taxes: Applicable Canadian taxes based on provincial regulations.
Banking: Payment in CAD to our BMO Bank account.
Quotation validity: Time-limited; revised after expiry

Indicative adjustment costs:
Finish change: +7%
Fabric change (non-leather): +7%
Leather upgrade: Quoted individually

5. Lead Times

Bespoke orders are handmade to order and typically dispatched within 8 – 16 weeks, depending on:

Complexity of customization
Production queue
Shipping transit into the Canadian fulfilment centre

6. Sketches & Drawings

Sketches may be provided upon request:

All dimensions are approximate
Final product may vary slightly due to handcrafting
Sketches are guidelines, not construction blueprints

7. Order Process

Brief & Classification: Share your customization request → Level 1 or Level 2 classification.
Quotation: Receive your formal bespoke quote.
Deposit: 100 % non-refundable deposit required to commence production.
Production: Handcrafted in Jaipur.
Canada Inbound QC: Product lands in Brampton for processing.
Approval: Photographs provided before final dispatch.
Balance & Delivery: Full payment required before shipment.
Delivery: Restricted to addresses within Canada only.

8. Returns, Cancellations & Claims

Bespoke orders are final and cannot be cancelled or altered after confirmation.
No refunds, returns, or exchanges except in the case of verified manufacturing defects.
Defect claims must be raised promptly and supported with photographic evidence.
Our standard Canadian claims window and remedy procedure applies.

9. Using the Correct Regional Route

This policy applies strictly to Canadian deliveries. Orders may not be rerouted internationally after arrival in Canada. For delivery outside Canada, please place bespoke orders via the respective regional website.

10. Contact – Canada Bespoke

Fulfilment: Brampton, Ontario
Banking: BMO Bank, CAD Account
Hours: Monday – Friday, 9 AM – 5 PM (Eastern Time)
Email: mail@artisanfurniture.net
Website: www.artisanfurniture.ca

Trading name of Global Vision Direct Ltd.