Cookie Policy, Artisan Furniture, Canada

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Cookie Policy, Artisan Furniture, Canada

1. Introduction

Artisan Furniture (“Artisan”, “we”, “our”) uses cookies and similar technologies on our Canadian website and B2B portals to operate securely, enhance functionality, and measure performance.

This Canada Cookie Policy complies with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector (as amended by Bill 64 / Law 25). It supplements our Global Cookie Policy and applies specifically to users in Canada.

B2B Portals

2. Who We Are

Global Vision Direct Ltd is a UK company trading as Artisan Furniture, with Canadian-facing operations. We control the Canadian website and B2B portals and act as an organization under PIPEDA when cookies collect personal information.

3. What Are Cookies?

Cookies are small files placed on your device when you visit a website or portal.
On www.artisanfurniture.ca, cookies support browsing, language preferences, and analytics.
On B2B portals, cookies are essential for secure login, ERP transactions, ArtisanFlo data syncing, and maintaining active sessions.

4. Types of Cookies We Use

A. Strictly Necessary Cookies

Enable essential website and portal functions (authentication, secure sessions, load balancing).
Examples: authentication cookies in app.artisanflo.net, ERP session cookies in www.artisanerp.net, and load-balancing cookies in inventory.artisanadmin.net.

B. Functional Cookies

Enhance usability by remembering settings (language, portal configurations).

C. Analytics Cookies

Help us understand how our website and portals perform and are used (aggregate statistics, error detection, page load monitoring).
Require consent under Canadian privacy law where they involve identifiable personal information

5. How We Use Cookies

Public Website (www.artisanfurniture.ca)
– Provide secure browsing and login.
– Support bilingual navigation (English and French).
– Collect analytics to improve content and services (with consent).

B2B Portals
– Authenticate trade users and secure sessions.
– Enable ERP transactions, inventory syncing, and product uploads.
– Monitor uptime and troubleshoot issues.
– Collect anonymised usage insights for operational improvement.

6. Third-Party Cookies

We use trusted service providers to support operations:
– Hosting providers (AWS, Azure): secure hosting, load balancing.
– Analytics providers: monitor system performance and generate reports.
– Communication services (Twilio, SendGrid): deliver notifications securely.

7. Consent & Canadian Legal Requirements

Under PIPEDA and Quebec’s Law 25, consent is generally required for cookies that collect personal information, unless they are strictly necessary.

We use cookie banners or notices to obtain consent for analytics cookies.
Strictly necessary cookies do not require consent but are always disclosed.
Users can manage or withdraw consent through their browser settings or site tools.

8. International Data Transfers

Cookie-related data may be processed in Canada, the UK, EU, US, or India, where our servers and group companies operate.

We implement contractual safeguards, encryption, and access controls, consistent with PIPEDA’s accountability principle and Quebec’s cross-border disclosure rules.

9. Retention

– Session cookies: expire when the browser is closed.
– Persistent cookies: typically retained for 6–24 months.
We minimize retention to the shortest time needed for the stated purpose.

10. Managing Cookies

You can:

Manage preferences through our cookie banner or consent tools.
Use browser settings to block, restrict, or delete cookies.
Disable analytics cookies without affecting access to B2B portal essentials.

11. Your Rights (Canada)

As a Canadian user, you may:

Request access to or correction of personal information linked to cookies.
Withdraw consent at any time.
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or a provincial commissioner (e.g., Quebec CAI).

12. Contact Us

Global Vision Direct Ltd
T/A Artisan Furniture
5th Floor, Watson House
54–60 Baker Street
London W1U 7BU
United Kingdom

Email – finance@artisanfurniture.net

Global Vision Direct Ltd acts as the data controller for all personal data processed across Artisan Furniture’s digital platforms, websites, sub domain Compliance and Policies Hub and services.